At FLIXME, your satisfaction is our priority. Here's a breakdown of our Return and Refund Policy to ensure a smooth shopping experience:
Return and Refund Policy usually consists of:
- Terms of return ( unboxing video mandatory )
- Reason for return ( damaged or wrong product )
- Process of return ( courier boy will come for pickup at your doorstep )
- Process of refund ( bank transfer / UPI )
- Restocking fee? ( no fee )
- Return fee? ( no fee )
Return Terms To initiate a return, we require an unboxing video to be submitted, mandatory for processing. Whether the product is damaged or incorrect, we're here to assist you.
Return Process Our process is hassle-free. A courier personnel will be assigned to pick up the item from your doorstep.
Refund Procedure Upon receiving and inspecting your returned item, we'll promptly notify you via email. Approved refunds will be processed swiftly, usually within 7 working days, and credited back to your bank account or original payment method.
No Restocking or Return Fees Unlike many, we believe in transparency and fairness. Hence, there are no restocking or return fees involved.
Return Window Please note, our return and refund policy spans 2 days from the date of delivery. Regrettably, beyond this period, we won't be able to offer a full refund or exchange.
Acceptance Criteria We accept returns for both used and new items, provided they are returned in their original packaging.
Return Options You can opt to return your product either by post or in-store, as per your convenience.
Late or Missing Refunds In case of delays or missing refunds, kindly check your bank account first. If the issue persists, reach out to us at support@flixme.in for further assistance.
Exchanges We solely replace items if they are found to be defective or damaged. Reach out to us via email at support@flixme.in for exchange requests.
Gifts If the item was marked as a gift during purchase and directly shipped to you, you'll receive a gift credit upon return. Alternatively, if it wasn't marked as a gift, the refund will be processed back to the original payment method.
Shipping Returns For returning products, please mail us at support@flixme.in. Estimated delivery time for exchanged parcels typically ranges from 4-6 business days, contingent on your location.
Need Assistance? For any inquiries regarding our Return and Refund Policy, feel free to contact us via email at support@flixme.in. We're here to help. Please communicate in English for smoother assistance.
Thank you for choosing FLIXME. Your satisfaction is our commitment.